Credit Guide.

About us

outsource Financial Pty Ltd is licensed under the National Consumer Credit Protection Act 2009. The details of the licence are as follows:

outsource Financial Pty Ltd has authorised National Mortgage Solutions Pty Ltd (Corporate Credit Representative) and Bushra Yousif (Credit Representative) under its Australian Credit Licence. The authorisation details are:

Your Best Interests

Best Interests Duty. Under the National Consumer Credit Protection Act 2009 (as amended by the Financial Sector Reform (Hayne Royal Commission Response — Protecting Consumers) Act 2020), mortgage brokers are required by law to act in the best interests of their consumers when providing credit assistance. We refer to this statutory obligation as the Best Interests Duty (BID).

In practical terms, this means we must:

• act in your best interests when providing credit assistance to you;
• resolve any conflicts of interest in your favour, including by ensuring our commercial interests, or those of our related parties or aggregator, do not influence the recommendations we make;
• only recommend a credit product where we have reasonable grounds to believe it is in your best interests; and
• document our reasons for any recommendation in a Preliminary Assessment that you can request a copy of (see below).

Our broker's priority is to you, our customer. We place your finance needs above those of anyone else. We are transparent about products, your options, applicable fees, and charges as well as any conflicts of interest. We communicate in plain language and act with the highest standards of integrity. We are committed to ensuring the product selected meets your needs, requirements and is in your best interests at the time of assisting you obtain finance.

This Credit Guide

This Credit Guide contains important information about us, the services we provide and the activities of the credit representative operating under our credit licence. It also contains:

• information about fees and charges that may be payable by you to us;
• commissions that we may receive when we are acting as a credit representative;
• commissions that we may pay to third parties for the introduction of business; and
• information about what you should do if you have a complaint or dispute regarding our services and activities.

We are required to provide this document to you as soon as practicable after it becomes apparent that we are likely to provide credit assistance to you. We provide "credit assistance" when we:

1. Suggest or assist you in applying for:
   • a particular loan with a particular lender; or
   • an increase to an existing loan with a particular lender; or
2. Recommend that you remain in an existing loan contract.

Preliminary Assessment

Prior to providing credit assistance to you, we must assess whether the particular loan is "unsuitable". A loan will be "unsuitable" based on the information you provide to us if:

1. You will be unable to repay the proposed loan or will only be able to repay the proposed loan with substantial hardship; or
2. The proposed loan does not meet your requirements and objectives.

We are required to document our findings that the proposed loan is not unsuitable by way of completing a Preliminary Assessment. The Preliminary Assessment will set out your:

• requirements and objectives;
• financial and relevant personal situation; and
• ability to repay the proposed loan.

We are also required to take reasonable steps to verify information provided by you to us. This verification may include:

• requesting you for copies of documents that demonstrate your financial situation — in some cases we may also need to sight original documents, and
• contacting third parties to assist in verifying the information that you provide.

Obtaining a copy of the Preliminary Assessment

If we provide you with credit assistance, you may request a copy of our Preliminary Assessment anytime for up to 7 years and we must provide you with a copy of the assessment within the following timeframes:

*The Credit Day is the date the credit contract (i.e. the loan) is settled or the loan amount is increased.

There is no charge for requesting or receiving a copy of the Preliminary Assessment.

Fees and charges

Fees payable by you in relation to our credit assistance

We may charge a fee for providing credit assistance to you. If applicable, details about these fees payable by you will be set out in a Credit Quote which we will give you prior to submitting your loan application.

Other fees and charges

You may have to pay other fees and charges (such as application fees, valuation costs and other applicable fees) to the lender or other parties. You should review the particular loan contract documentation for further details of any such fees and charges.

How do I get paid?

Our aggregator receives commission from the lenders and then pays us commission in relation to loan contracts (such as home and investment property loans).

An upfront commission is payable by lenders in relation to settled (drawn-down) loans and is calculated as a percentage of the loan amount. It is usually paid after settlement of the loan.

Trail commission is payable by lenders in relation to settled (drawn-down) loans. It is calculated monthly on the outstanding loan balance and is paid in arrears.

The upfront and trail commissions that we are paid by lenders are not payable by you. Details of commission to be received will be included in the Summary of Requirements and Credit Proposal document that we will provide you with when credit assistance is provided.

From time to time, I may also receive a non-commission benefit by way of training, professional development, entertainment, gift, conference attendance, sponsorship, or entry into a competition run by a lender or my aggregator, at no extra cost to you. The nature of such arrangements are temporary, and the occurrence and amounts are often not readily ascertainable, however if they are apparent as a result of assisting you with credit assistance, this will be disclosed to you.

Other people we deal with

Our aggregator

We have approval to utilise lenders and their loan products through the services of our aggregator outsource Financial Pty Ltd ABN 42 131 090 705, authorised under Australian Credit Licence 384324. The aggregator charges us a fee depending on our contract arrangements, consisting of:

• a share of commission that is paid by the particular lender;
• a membership fee for our business;
• a monthly fee for each of our accredited loan writers.

Commissions paid by outsource Financial's lender panel are transparent and do not influence the broker or consumer choice. outsource Financial is committed to quality consumer outcomes in all circumstances.

Ownership disclosure: Macquarie Bank Limited is a 25% shareholder of outsource Financial. We have access to products including those from Macquarie Bank Limited as part of outsource Financial's lender panel. Commissions paid by outsource Financial's lender panel are transparent and do not influence the broker or consumer choice.

Referrers and referral fees

We obtain referrals from a range of sources, including accountants, financial planners, real estate agents and other people. If you were introduced or referred to us, we may pay the referrer a commission or a fee.

Details of any commission or fees being paid to the referrer will be included in the Summary of Requirements and Credit Proposal document we provide to you.

Dispute resolution and complaints

We are committed to providing you with the best possible service, however we understand there may be times where you are not satisfied. If this occurs please inform us verbally or in writing with the exact details of your complaint, so we can work towards a prompt and fair resolution.

If we are unable to reach a satisfactory resolution, you can make a complaint in writing to the Australian Credit Licence holder, outsource Financial Pty Ltd. With regards to complaints resolution, we are mindful of the need to ensure that consumers are treated fairly and with respect during the complaints handling process. Any dissatisfaction with a credit representative operating under the licence will be handled in an efficient, timely and effective manner in accordance with ASIC regulations of Internal Dispute Resolution (IDR).

We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 30 days, then you can have your complaint heard by an independent party. The complaint can be lodged with the Australian Financial Complaints Authority (AFCA):

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.

Things you should know

We don't provide tax, accounting, legal or financial planning advice.

It is important you understand your obligations under the loan and the financial consequences. If you have any doubts, you should obtain independent advice from an appropriately qualified professional before you enter any loan contract.

Our lender panel

We source finance from a panel of financiers. Set out below are our most commonly used lenders, and the most commonly used lenders of our licensee, outsource Financial Pty Ltd.

Our most commonly used lenders

1. La Trobe Financial
2. Westpac
3. Bluestone
4. NAB
5. Brighten
6. ING

Our licensee's most commonly used lenders

1. ANZ
2. NAB
3. Westpac
4. Macquarie Bank
5. Bankwest
6. Commonwealth Bank

Further information

For more information about this Credit Guide or anything else regarding our services, just contact us at any time. We're here to assist you.

Bushra Yousif — Managing Director & Senior Finance Broker
Phone: 0493 007 245 · Email: admin@nms.net.au
188 Keilor Road, Essendon North VIC 3041